Your questions,

For Employers

What is Payd?

Payd is a financial wellbeing provider that works with employers, enabling them to offer their employees access to their earned salary on demand.

How does Payd work?

Via the Payd app, employees are able to access a part of their earned salary with a single click of a button.

It is as simple as logging into the app, viewing your earned salary and withdrawing it directly to your bank account.

Is EWA a loan?

No, Earned Wage Access (EWA) is not a loan.

We provide employees access towards their earned salary when they need it.

Do employees need employer approval to withdraw?

No, there is no approval required when employees request for a withdrawal.

When can an employee request to withdraw?

As soon as HR provides the employee access.

Employees can access their earned salary anytime in the month up until payroll cut off date.

Does EWA affect statutory deductions?

There is no impact on statutory deductions as there are no changes on basic salary.

For Employees

How do I withdraw my earned wages with Payd?

Downloading and using the Payd app is easy!
Simply follow these steps:

1. Go to the App Store or Google Play Store on your mobile device.

2. Search for "Payd - Your Money" in the app store and click on the "Download" button to install the app.

a) If you're a new user, you need to register for an account first. To do this, click on the "Create an account" button in the app and follow the instructions to create your account.

b) If you're an existing user, click “Sign in here” and log in using your Payd account information.

3. After signing in, you can insert the amount you would like to withdraw and tap the "withdraw" button.

4. Confirm the transaction amount and your withdrawal will be processed.

How long does it take to start using Payd after registering?

If you are eligible to use Payd, you can start accessing your earned wages instantly after registering on the app.

How much does it cost to use Payd?

Payd charges a small flat fee per transaction.

As this is not a loan, there is no interest or any hidden fees.

How long does it take for me to receive my money using Payd?

It take up to 24 hours for your funds to be available in your bank account, depending on your bank's processing times.

How often can I withdraw my earned wages using Payd?

Limits on withdrawals are determined on a per company basis.

Why can't I sign in to the Payd app?

There could be a few reasons why you're unable to sign in to the Payd app.

Here are some common causes and steps you can take to troubleshoot the issue:

1. Incorrect username or password.
Make sure you're entering the correct login credentials. If you've forgotten your password, you can reset it by clicking on "Forgot Password" on the login screen.

2. App is not up to date.
Make sure you have the latest version of the Payd app installed on your device. You can check for updates in the iOS App Store or Google Play Store.

3. Connectivity issues.
Check that you have a stable internet connection, as the app requires an internet connection to sign in.

If none of these solutions work, please contact Payd's support team for further assistance.

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